Returns & Exchanges

At Plantoria Pure Inc., we stand behind the botanical integrity of our beauty products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are happy to facilitate a return or exchange to ensure your skincare journey remains perfect.

1

Initiate Your Request

Contact our botanical care team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare Your Package

Securely pack the items in their original eco-friendly packaging, ensuring all glass vials or containers are protected to prevent damage during transit.

3

Ship the Items

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location within 7 days of receiving your RA number.

4

Receive Your Refund

Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing